Privacy policy

This Privacy Policy explains how Hollyflake ("we", "us") collects, uses and protects your personal information when you visit or buy from our store.

What we collect
- Order details: your name, delivery address, email, phone number (optional) and the items you buy.
- Payment details are processed securely by our payment providers. We never see or store your full card number.
- Device and browsing information collected through cookies, such as pages viewed and how you reached our store.

How we use it
- To process, ship and support your order.
- To answer your questions and handle returns.
- To send marketing emails, only if you subscribe. You can unsubscribe at any time.
- To improve our store and prevent fraud.

Who we share it with
We share only what is needed with the companies that help run our store: our e-commerce platform (Shopify), payment providers, our fulfilment and delivery partners, and analytics and advertising services. We never sell your personal information.

Cookies
We use cookies to keep your cart working, remember your preferences and understand how our store is used. You can manage cookies in your browser and through our cookie banner.

How long we keep it
We keep order information for as long as we need it for our records and legal and tax obligations.

Your rights
Depending on where you live (including the UK, EU and California), you may have the right to access, correct, delete or move your personal information, and to object to its use. To make a request, email us at hollyflakeofficial@gmail.com or use our Contact page.

Changes
We may update this policy from time to time. The latest version is always on this page.

Contact
Hollyflake · hollyflakeofficial@gmail.com